PairrSupport
Stuck on something or have an idea? The most common questions are below. If yours isn't there, let me know.
My codes don't show up on my other device
Make sure both devices are signed in to the same Apple Account and that iCloud is on for Pairr (Settings → [your name] → iCloud → Apps Using iCloud). iCloud Keychain needs to be on too. Syncing can take a few minutes.
The Apple Watch says the vault is locked
Open Pairr once on your iPhone while your Watch is nearby. The iPhone then passes the key to your Watch.
The scanner doesn't read the code
Make sure there's enough light, hold the camera straight and not too close. If it still fails, take a photo and choose "From photo", or type the code: Pairr checks it for mistakes.
I don't see NFC or Import from Home
NFC only works on iPhone. Importing from the Home app works on iPhone and iPad, and only once you've given Pairr access to Home.
I have a new phone
Sign in with the same Apple Account, turn on iCloud Keychain and install Pairr. Your devices and codes come back by themselves.
Contact
Report a problem or share an idea on GitHub. Mention your device and the Pairr version (bottom of Settings). Never include real setup codes in your message: GitHub is public.
Read more about how Pairr handles your data in the privacy policy.